Frequently Asked Questions

Q. Where is the club located?
A. In-Shape Health Clubs owns and operates 28 locations throughout Central California. We have facilities in Stockton (5), Tracy (2), Modesto (5), Bakersfield (3), Visalia (2) and 1 each in the following cities: Antioch, Brentwood, Manteca, Ceres, Turlock, Atwater, Merced, Los Banos, Porterville, Hanford, and Lompoc. Please click the ‘Find a Club’ link for the location nearest you.
Q. What types of activities and equipment are available at In-Shape Health Clubs?
A. We offer tennis, racquetball, indoor and outdoor swimming, aerobics, weight lifting and state-of-the-art fitness machines. Each club has a full assortment of cardio machines (treadmills, cross-trainers, bikes, step machines, etc.) along with a Cardio Theater. We have certified fitness professionals available to assist you in reaching your goals. We also offer day camps and incredible kids areas in many of our clubs. Please see the ‘Our Company’ page for a complete list of amenities.
Q. What types of rules and regulations will I need to follow?
A. Each member is given a thorough explanation and copy of the policies of In-Shape Health Clubs when they join. Each member 13 years and over must show their own key tag access card to enter the facility. Memberships are non-transferable. We offer 1-year or 2-year agreements unless otherwise specified. Fees are due on a monthly basis except those which are prepaid for the year. The rules above are not inclusive. ISHC from time to time may adopt other rules and regulations or policies not herein covered. All members will be obligated to comply with such rules, regulations or policies.
Q. What different types of memberships are available at In-Shape Health Clubs?
A. We offer Individual, Couple and Family memberships. An Individual membership is defined as a holder 18 years or older with no other person of any age listed on the membership. However, single parents may join as an Individual and add their children as ‘Add-ons’ to the membership for an additional fee. A Couple membership is defined as holder and his/her spouse/domestic partner. A Family membership is defined as holder, his/her spouse/domestic partner and two of their children under 21 who are unmarried and residing as permanent members of the holder’s household. The holder of a Family membership will be required to pay additional monthly fees for each child in excess of the allowed 2 children per membership plus a card fee for each family member 13 and over.
Q. How do I make changes to my account?
A. If you wish to add services, add members or change your account in any way, simply advise your club. A counselor will have you complete a "Member Service Request Form." Changes will be processed within 30 days of receipt of the completed form.
Q. Why do changes take 30 days to process?
A. In order to properly reflect your changes in time for the next billing cycle, it takes up to 30 days to insure we correctly update your account and confirm the party requesting the change is an authorized signer.
Q. How long can a membership be placed on hold?
A. A member in good standing may place the membership on hold for $10 per month for a maximum of 6 months by providing a written request and prepayment of 3 months hold status ($30). If the membership remains on hold after the 6 month period, the membership will be reactivated unless prior arrangements have been made with ISHC.
Q. How long is a membership?
A. Unless otherwise specified, the initial membership is a one-year agreement. At the end of the agreement term, your membership is not automatically cancelled, but continues as a month-to-month agreement on the same terms and conditions stated on your agreement. Monthly dues are automatically billed and due to ISHC without an additional initiation fee.
Q. How do I charge to my super charge account?
A. You may enroll in our supercharge program to conveniently charge to your account while in the club. Simply provide a credit card number and expiration date on a member services request form. You will then pre-authorize yourself and anyone on your membership for charging privileges.
Q. What is my balance?
A. The front desk at the club may provide your with your account balance, or you may call the Member Services Office at 209-472-2231.
Q. What is your address, phone number and fax number?
A. Corporate headquarters is located at:
In-Shape Health Clubs, Inc.
1016 E. Bianchi Road, Suite A-23
Stockton, CA 95210
Phone 209-472-2231
Fax 209-472-2235
Q What are your Club and Child Care hours?
A. Club hours and Child Care hours are listed in each club's separate web page.
Q. How much does it cost to make changes (upgrades/downgrades)?
A. Please refer to your club for information.
Q. When is my bill due?
A. The total balance of your account is due at the corporate office by the 15th of the current month to avoid a finance charge of 10% per annum or $1.00 minimum.
Q. How do I cancel my membership?
A. All cancellations other than those occurring with in the first 3 business days, excluding Sundays and holidays should be requested in writing to the corporate office via certified mail 30 days prior to date of said cancellation.
Q. Why do cancellations have to be in writing?
A. As with any changes to a membership, we require a cancellation and other changes to a membership in writing to ensure an authorized member is requesting the cancellation.
Q. How many people are required at a company/business for a corporate rate?
A. We require a minimum of 5 people for a business/company to qualify for a corporate rate.
Q. What does a membership with In-Shape Health Clubs cost?
A. Each club varies and our memberships are tailored to meet your specific fitness needs. Our company policy is not to quote membership rates over the phone, because the price depends on the type of membership that would best fit your lifestyle. Feel free to contact the location nearest you to schedule a tour and membership evaluation.