FREQUENTLY ASKED QUESTIONS
- Where is the club located?
- What types of activities and equipment are available at In-Shape Health Clubs?
- What types of rules and regulations will I need to follow?
- What different types of memberships are available at In-Shape Health Clubs?
- How do I make changes to my account?
- Why do changes take 30 days to process?
- How long can a membership be placed on hold?
- How long is a membership?
- How do I charge to my super charge account?
- What is my balance?
- What is your address, phone number and fax number?
- What are your Club and Child Care hours?
- How much does it cost to make changes (upgrades/downgrades)?
- When is my bill due?
- How do I cancel my membership?
- Why do cancellations have to be in writing?
- How many people are required at a company/business for a corporate rate?
- What does a membership with In-Shape Health Clubs cost?
- What forms of payment are accepted for monthly dues payments?
Q. Where is the club located?
A. In-Shape Health Clubs owns and operates 65 locations throughout Central California. Please click the 'Find a Club' link for the location nearest you.
Q. What types of activities and equipment are available at In-Shape Health Clubs?
A. We offer tennis, racquetball, indoor and outdoor swimming, aerobics, weight lifting and state-of-the-art fitness machines. Each club has a full assortment of cardio machines (treadmills, cross-trainers, bikes, step machines, etc.) along with a Cardio Theater. We have certified fitness professionals available to assist you in reaching your goals. We also offer day camps and incredible kids areas in many of our clubs. Please see the Club Features and Amenities page for a complete list of amenities.
Q. What types of rules and regulations will I need to follow?
A. Each member is given a thorough explanation and copy of the policies of In-Shape Health Clubs when they join. Each member 13 years and over must show their own key tag access card to enter the facility. Memberships are non-transferable. We offer 1-year or 2-year agreements unless otherwise specified. Fees are due on a monthly basis except those which are prepaid for the year. The rules above are not inclusive. ISHC from time to time may adopt other rules and regulations or policies not herein covered. All members will be obligated to comply with such rules, regulations or policies. Please see the ‘Rules and Regulations’ page for a complete list.
Q. What different types of memberships are available at In-Shape Health Clubs?
A. We offer Individual, Couple and Family memberships.
Single Membership. A single membership is defined as Holder 18 years of age or older and up to two of his/her children or wards3 under 13 years of age who reside as permanent members of the Holder’s household1. The Holder will be required to pay an additional amount per child.3
Couple Membership. A couple membership is defined as a Holder 18 years of age or older and one more person who resides as a permanent member of the Holder’s household1 who is his/her: a) spouse or domestic partner2, b) child or ward3 13-20 years of age.1,2,3 Holder may add one child 12 years of age or under, and will be required to pay an additional amount for the child. (Roommates, regardless of sex, DO NOT qualify for a couple membership.)
Family Membership. A family membership is defined as a) Holder 18 years of a or older, his/her spouse or domestic partner2 and two of their children or wards3 under 21 years of age who reside as permanent members of the Holder’s household1 or b) Holder 18 years of age or older and two or more children, or wards3 under 21 years of age who reside as permanent members of the Holder’s household1. The Holder of a family membership will be required to pay an additional minimal charge per month per child in excess of the two children allowed per membership, plus a card fee and or check in fee for each family member.1,2,3
1) May be subject to address verification.
2) A domestic partner is a person neither married nor related by blood or marriage to the Holder; it is the Holder’s sole spousal equivalent; lives together with the Holder in the same residence and intends to do so indefinitely; is responsible with the Holder for each other’s welfare.
3) A ward is a person who is under the protection or in the custody of another.
Q. How do I make changes to my account?
A. If you wish to add services, add members or change your account in any way, simply advise your club. A counselor will have you complete a "Member Service Request Form." Changes will be processed within 30 days of receipt of the completed form.
Q. Why do changes take 30 days to process?
A. In order to properly reflect your changes in time for the next billing cycle, it takes up to 30 days to insure we correctly update your account and confirm the party requesting the change is an authorized signer.
Q. How long can a membership be placed on hold?
A. A member in good standing may place membership on hold for a monthly fee (unless the hold is requested for a verified medical condition) for a maximum of six (6) months by providing written request and prepayment of three (3) months hold status or if on EFT monthly payment. If member’s membership remains on hold after the 6-month period, membership will be reactivated unless prior arrangements have been made with ISHC. Membership must remain active for 12 months following completion of “On Hold” status before qualifying for another “On Hold” period. Use of the club or its facilities during the “Hold” period will result in the membership being reactivated immediately; and member’s regular monthly membership charges will be assessed.If in contract, your Hold will extend the life of the contract for the same amount of time as the Hold.
Q. How long is a membership?
A. Unless otherwise specified, the initial membership is a one-year agreement. At the end of the agreement term, your membership is not automatically cancelled, but continues as a month-to-month agreement on the same terms and conditions stated on your agreement. Monthly dues are automatically billed and due to ISHC without an additional initiation fee.
Q. How do I charge to my super charge account?
A. You may enroll in our supercharge program to conveniently charge to your account while in the club. Simply provide a credit card number and expiration date on a member services request form. You will then pre-authorize yourself and anyone on your membership for charging privileges.
Q. What is my balance?
A. The front desk at the club may provide you with your account balance, or you may call the Member Services Office at 209-472-2450.
Q. What is your address, phone number and fax number?
A. Corporate headquarters is located at:
In-Shape Health Clubs, Inc. 6 South El Dorado St., Suite 700 Stockton, CA 95202 Phone 209-472-2450 Fax 209-472-2235
Q. What are your Club and Child Care hours?
A. Club hours and Child Care hours are listed in each club's separate web page. Please see the ‘Clubs’ page for a complete list of hours.
Q. How much does it cost to make changes (upgrades/downgrades)?
A. Please refer to your club for information.
Q. When is my bill due?
A. The total balance of your account is due at the corporate office by the 15th of the current month to avoid a finance charge up to 18% per annum or $2.00 minimum.
Q. How do I cancel my membership?
A. All cancellations other than those occurring within the first 5 business days, excluding Sundays and holidays should be requested in writing to the corporate office via certified mail 30 days prior to date of said cancellation.
New agreements may be cancelled at any time prior to midnight of the fifth (5th) business day of the health studio after the date of the new agreement, excluding Sundays and holidays. To cancel, mail or deliver a signed and dated notice or send a telegram which states that you, the buyer are cancelling the agreement to In-Shape Health Clubs at 6 South El Dorado, Suite 700, Stockton, CA 95202.
Q. Why do cancellations have to be in writing?
A. As with any changes to a membership, we require a cancellation and other changes to a membership in writing to ensure an authorized member is requesting the cancellation.
Q. How many people are required at a company/business for a corporate rate?
A. We require a minimum of 8 people for a business/company to qualify for a corporate rate.
Q. What does a membership with In-Shape Health Clubs cost?
A. Each club varies and our memberships are tailored to meet your specific fitness needs. Our company policy is not to quote membership rates over the phone, because the price depends on the type of membership that would best fit your lifestyle. Feel free to contact the location nearest you to schedule a tour and membership evaluation.
Q. What forms of payment are accepted for the monthly dues payments?
A. We prefer checking or savings ACH information and will also accept credit cards (Visa, Master Card, Discover and American Express). No prepaid cards.